Returns

You can, within 30 days of placing the order from from the JACK & JONES online store (www.jackjones.com.my), return any item(s) that you are not completely happy with.

All item(s) must be returned to us undamaged, unsoiled, unwashed, unaltered, and unworn.

All item(s) must be returned in the original selling condition and include the original product packaging, price tags, and labels.

Due to hygienic reasons, items such as socks, underwear, innerwear, baby apparel, packaged items, and swimwear are not returnable.

JACK & JONES Malaysia reserves the right to deny a refund or exchange if the item(s) does not meet the Return Policy requirements above.

To check the return and refund status, you may contact our customer care center via email at service@jackjones.com.my

Updated Return Policy During Movement Control Order

We appreciate that there will be difficulties in some areas in returning your orders as easily as you would normally. To support the current restrictions in place due to COVID-19, if you return an order (Return reasons: incorrect product or size ordered, product does not match description on website) within 90 days of it being delivered, you’ll get a full refund to your original payment method. If more than 90 days (Return reason: quality problems), then we do not accept the return, we will give you a gift certificate.

The term does not apply for product bundle (Buy 2 For RM89).

Online orders

Step 1. Apply return in your order history.
If you are a registered member, please log in and find the return option in my account > order detail. If you are a guest user, you can find CHECK ORDER option at the bottom of our home page. Enter the order number and order email, you will find the order history to select return option.

Step 2. Wait for the application been approved, you will see the return address.

Step 3. Contact delivery to shipping back the package.

Step 4. Upload the shipping number on our website.

IMPORTANT:

Please fill in below information for your return package

Nurul Aini Adb Manan

YCH Logistics (Malaysia) Sdn Bhd
Mapletree Shah Alam Logistics Park
No 14, Persiaran Perusahaan
Block A, Unit 3 & 4 Section 23
40300 Shah Alam, Selangor Malaysia

Tel: 03-55485255/017-4552786

IMPORTANT:

Items must be in their original condition and you will be required to present the corresponding receipt. All accessories (except hat, scarf and bag), stockings, tights, socks, perfume, underwear items and swimsuits will not be able to return.

JACK & JONES Malaysia reserves the right to make final decisions and to alter this policy at any time.

Please note that it is always necessary to have received the merchandise prior to requesting a refund.