Terms & Conditions

We are BESTSELLER FASHION GROUP MALAYSIA SDN. BHD. and we own and operate this website.

We expressly prohibit purchases of any JACK & JONES product for purposes of resale as part of any business (including any on-line business) without our express prior permission.

We reserve the right to reject or cancel order in our sole discretion. For example, we may reject your order if we know or suspect that you intend to resell some or all of the products placed in your order for commercial purposes. You may only place orders using this website for private and domestic purposes.

If you are under the age of 18, please do not use our website, subscribe to our newsletter, or make purchases. If we learn that you are under 18 years old, your order or subscription will be cancelled.

By using our website, you accept and agree to our  Privacy Policy.

Your personal information will be processed in accordance with our Privacy Policy for the purposes of processing your order or for us to inform you about our products and services.

Our website is intended to provide general information about our goods and services, including for the purposes of making purchases via our website. While we do our best to supply accurate information on the website and to ensure that the website is available at all times, we cannot guarantee that the website or any individual function or feature of the website will always be available and/or error free. In particular, the website may be unavailable during periods when we are implementing upgrades or carrying out essential maintenance on the website. We do not accept any liability to you or any third parties for any loss or damage which may directly or indirectly result from your use of the website or your access to, or inability to access, the website. This includes viruses alleged to have been obtained from the website and your reliance on any advice, opinion, information, representation or omission (whether negligent or otherwise) contained on the website. By using the website, you agree that you are using the website at your own risk and that you are solely responsible for the actions you take in reliance on the content displayed on, or accessed through the website.

We provide the website on an ‘as is’ basis and make no representations as to the quality, completeness or accuracy of any content made available on the website. While we will use reasonable efforts to display the contents as accurately as possible, we cannot guarantee that the images on our website will accurately reflect the colour of the actual products or their packaging on delivery as the actual colour you see may vary depending on the device you use to access the website.

Information on this website is subject to change without notice.

All images, trademarks, logos, text, graphics and other content appearing on this website are the property of their respective owners and are protected by copyright, trade mark and other intellectual property laws. The use of any of JACK & JONES’s trademarks is strictly prohibited without our express prior permission.

The website may provide links to other websites and online resources. We are not responsible for and do not endorse such external sites or resources. Your use of third party websites and resources is at your own risk.

Unless otherwise indicated, copyright in the information on this website is owned by or licensed to JACK & JONES. This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose without our express prior permission.

By choosing to subscribe to our newsletter, you agree to receive marketing communications from us.

This contract shall be governed by and interpreted in accordance with the laws of Malaysia and the Malaysian courts shall have jurisdiction to resolve any disputes between us.

The delivery charges set out in our Delivery Methods Information do not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for all such taxes and duties.

We may occasionally provide special offers and promotions waiving delivery charges.

We reserve the right to vary, cancel or extend any special offers and promotions in respect of delivery charges.

The prices displayed on our website may be different from the prices in store.

The prices displayed on our website exclude delivery charges.

We reserve the right to change the prices at any time without giving any reason or prior notice.

JACK & JONES reserves the right to correct any error in the price displayed on the website. If we discover an error in the price of the product(s) which you have ordered, we will inform you as soon as possible and you may elect to reconfirm the order at the correct price or cancel it.

We accept payments by credit card from Visa and MasterCard.

In some circumstances you may have to pay additional foreign transaction fees charged by your credit card issuer. We will not be liable for any costs associated with foreign transaction fees or any bank fees imposed by your financial institution.

Any personal information that you submit will be protected by our secure SSL payment gateway server, which uses 256-bit security technology to protect your online order information. This technology encrypts all information including your credit card and all personal information passed from you through our website.

Your credit card purchase may take a few minutes to process for the purposes of confirming your billing information with your financial institution.